A little while ago, I shared my semi-psychotic episode with Dirt Devil with you. Here’s an update:
A little less than a week after I sent that mildly condescending letter and email to Deb Kerner, I heard back from Dirt Devil! Unfortunately, the woman who called was named Juanita, not Deb. In retrospect, I should have known that expecting a customer service supervisor (i.e. Deb Kerner) to directly respond to a customer service complaint was entirely inappropriate. Forgive my naiveté.
Juanita explained to me that it was actually impossible to credit me the $52 I requested because the mop heads had shipped by the time of our conversation. Which, if you think about it, makes sense. After all, right behind the natural laws of gravity, electromagnetism, and thermodynamics, is the physical law that says human beings are unable to go into computer programs designed and controlled by human beings and make changes to those programs once an order has left the warehouse. Again, please forgive my stupidity.

"Sir, I told you, I have no control over this computer in front of me unless I actually grab the mouse and start using the keyboard. Which I can't do because your package already left the warehouse!"
But Juanita said she could send me a new mop! Oh boy!
The mop she was going to send was a deluxe edition, which included a “shag mop head” and even an attachment to mop a carpet (I have no idea how this works, by the way). I had a moment of inner dialogue where I needed to decide if it was worth accepting her carpet mop and let it go, or if it was time to dig my heels in and go to war. I’m sure my parents, siblings, and childhood friends are laughing because they think I’m a stubborn asshole who will waste weeks of my life just to prove my point and “win”. Well, you guys can all go fuck yourselves. I told Juanita that I’d take the mop and that I had to go prepare for a fantasy baseball draft. Let bygones be bygones and enjoy spring in Glenwillow, Ohio, Juanita.
What Juanita didn’t know, however, was that in some of my drama with Dirt Devil, an unnamed disgruntled man had already promised me a replacement mop for our broken one. Unfortunately, homeboy cut me off before I could receive any sort of confirmation number, so I was unsure if the mop would even come. In my peace treaty with Juanita, I held out hope that homeboy did, in fact, send me a mop.
Fast forward one week and I now have the mop heads I originally ordered (the mop heads that started this whole fiasco), a new Dirt Devil steaming mop, and a new Dirt Devil deluxe steaming mop with fancy triangular plastic carpet mopping attachment. In their ass backwards style of customer service (i.e. not knowing anything, not communicating to different people, ignoring the customer, and wasting the company’s money), Dirt Devil refused to reimburse me the original $52 I asked for but accidentally sent me two brand new mops, which retail at $49.99 and $69.99. Kudos, Deb Kerner!
I’m loathe to take this internet-sharing experience outside the realm of self-deprecating dad humor, but I’ll do it for a moment anyway. Next year we’ll have a presidential election. And, if we can ever actually get to the bottom of the mystery if Obama is even an American citizen or not, we will talk about the economy. And, surely, we’ll talk about jobs. And, certainly, we’ll talk about the need to keep American jobs in America. Well, Dirt Devil is based in Ohio, so theoretically they should be lauded for keeping Americans working. But what happens when Americans working in America are doing shitty work? What overall value-add is it to this country when the folks who are pissing consumers off are getting paid so meagerly ($9.00/hr, no benefits) that they’re also probably in need of public assistance to make ends meet? Why was it that talking to (and being avoided by) Americans working in America made me pine for the days of IT support from someone with a bad accent in Mumbai?

"And together we will ensure that all American companies achieve the excellence that Dirt Devil has achieved! Now, let's go look at Russia together from my house and read all the newspapers."
Whether you want to look at this Dirt Devil debacle as a sad-representation of where we are as a society or simply the tirade of a dad with too much time on his hands, it doesn’t really matter. What matters now, dear reader, is that you can buy a brand new Dirt Devil mop on Tucson Craigslist for 30% off. Customer service not included.


















